Digital Platform Manager | WWF

Digital Platform Manager

Posted on
08 January 2018


   
Position Information
Position title:             Digital Platform Manager
 
Unit: Communications
Directly reports to:     Education Programme Leader Location:                Abu Dhabi or Dubai
Direct reports: Digital and Communications Coordinator Type of contract: Full Time
Date: January 2018    
 
 
Background
Emirates Wildlife Society (EWS) is a UAE environmental non-governmental organization, established under the patronage of HH Sheikh Hamdan bin Zayed Al Nahyan, Ruler’s representative in the Western Region and Chairman of Environmental Agency – Abu Dhabi (EAD).
 
EWS works in association with WWF, one of the world’s largest and most respected independent conservation Organizations. EWS-WWF has been active in the UAE since 2001 and has successfully initiated and implemented several conservation and education projects and initiatives in the region.
 
EWS-WWF works federally and in the region with offices in Abu Dhabi, Dubai and Fujairah and is governed by a local board of directors.
 
Job summary
This is a pivotal role in the Education programme with great scope for progression and development. 
This position focuses on the planning, development, management and implementation of the strategic vision for the “Connect with Nature” digital platform.  
The “Connect with Nature” digital platform is the heart of the Education programme – EWS-WWF’s flagship programme aimed at engaging youth and young families and connecting them with nature.
The right candidate should be data driven and detail oriented, agile, and have the ability to successfully work in a fast-paced environment under tight deadlines. This position holder needs to have an in-depth understanding of digital marketing, customer acquisition, user experience design, community management, audience engagement and content creation and management.
The role holder will also be responsible for other digital channels in the Education programme and offline communications to drive awareness of and engagement in the platform.
Ideally the role holder will be fluent in both English and Arabic.   
Key Responsibilities
Platform and digital eco-system strategy development
Create and successfully deliver the over-arching Education Programme and Platform Digital strategy for 2018 to 2020
Create and successfully deliver a platform membership acquisition strategy for 2018 - 2020
Successfully integrate the above into the Education Programme strategy and plan 2018-2020 and work with the Programme Lead to finalise a holistic seamless implementation plan for the Programme.  
Drive improvement in all digital strategies by collating consistent reporting and insights based on customer engagement and behavior data obtained from all digital channels, in addition to monitoring trends and emerging technology and implementing where relevant
Work with Education and Fundraising to develop a strategy for the transition of members to an EWS-WWF membership programme
Platform and channel development
In 2018, lead the development of the Education platform with the product developer / licensor
Regularly evolve and update the platform as necessary between 2018 and 2020
MVP platform ready for launch by March 2018 (tbc)
Create all other required digital channels (E and A) as per the digital and membership acquisition strategy
Platform management
Manage digital platforms and channels through a deep understanding of all digital tools and channels. 

Leverage digital best practices in conjunction with audience insights to deliver best-in-class solutions across owned digital channels and assets
Create a content strategy and calendar for the platform and successfully implement this
Work with other education team members to deliver the assets detailed in the content calendar and re-purpose offline content for the platform
Continually look for ways to optimize member experience on the platform to drive long term engagement.
Membership acquisition, management and retention
Drive membership through effective and cost efficient marketing programs, as per the customer acquisition strategy.
Effectively manage platform membership through the creation and successful delivery of a membership retention strategy
 
Communications
Oversee offline (and online) communications to drive awareness of and engagement in the platform
General
Contribute to planning and workplan development for the Education Programme.
Lead on the development of creative content for the Education Programme
Effectively manage budgets and resources
Manage all relevant agencies and 3rd parties
Liaise with EWS-WWF communications and brand teams
Other stakeholder management (e.g. partners)
Support marketing and fundraising communications if/ where relevant
Other ad hoc tasks as and when
 
 
Competencies
EWS-WWF Focus: Acts as a member of EWS-WWF, placing higher priority on EWS-WWF goals than own goals and anticipating the effects of own area’s actions on others to ensure holistic EWS-WWF outcomes.
External Orientation: Looks outwards ensuring WWF stays relevant, continues to anticipate and adapt to external environmental and global trends.
 
Delivering Quality Outcomes: Establishes stretch goals, plans, using best judgment and takes responsibility for planning to and delivering on outcomes.
 
Building Working Relationships: Builds collaborative relationships through the understanding and development of other’s and own ideas.
 
Communicating Effectively: Uses appropriate means of communication to convey messages, seeks input from others and ensures understanding.
 
Managing Resources: Makes the right judgments based on financial and resource availability.
 
Value Behaviors
Impact Driven
  • Results oriented and focused
  • We passionately seek impactful solutions to overcome the planets greatest challenges
  • Uses a science-based approach and applies facts, logic and professional knowledge to create impact, displaying a strong understanding of the issues
  • Demonstrates focus, determination, efficiency and accountability
  • Consistently delivers high-quality work
Integrity
  • Acts and communicates openly, constructively and ethically, and is sensitive to other people and cultures
  • Treats others fairly and respects others points of view, creating an environment of trust
  • Is consistent, honest and transparent in what one does and says
  • Demonstrates self-awareness, manages own emotional response, and is aware of the impact of own behavior on others
  • Demonstrates professionalism and upholds a high regard for the reputation of the organization
  • We live the principles and standards we call on others to meet, and hold each other accountable
Together We’re Stronger
  • Shows empathy, listens, asks questions and shows consideration and understanding for others
  • Is approachable, empowers others, provides trust and mutual respect
  • We remain optimistic, light-hearted and participates in celebrating success together
  • Recognizes the value that each individual brings to the collective impact of the organization
  • Embraces diversity and inclusion
  • Speaking with one voice, unified by one mission, shared values and common priorities
  • Seeks to build powerful and aligned networks with government, organizations and communities
Courage
  • Demonstrates perseverance and commitment to the Mission and Vision of the organization
  • Acts with confidence and from a position of strength
  • Takes measured risks and encourages action
  • Inspires hope and optimism
Adaptable
  • Stays informed of external developments and trends and adapts accordingly
  • Pursues avenues for continuous learning and development
  • Stays open-minded, seeks innovative and creative solutions
  • Flexible and open to change and others view-points, remains calm and confident during change
  • Embraces feedback
  
Required qualifications
 Experience:
7+ years professional experience working in a team or agency environment managing digital platforms and campaigns in a digital ecosystem.
 
Expert in digital marketing and managing digital content across web, mobile, app and social
 
Education:
Bachelor’s degree in marketing, business, communications, digital etc
 
Skills required
  • Excellent communication skills (Verbal and Written)
  • Bilingual (Arabic and English). Arabic written and verbal fluency is preferable
  • Proven experience with managing a project from ideation to execution.
  • Creative mindset with strong knowledge of digital development
  • Strategic and holistic, big picture thinker
  • Strong analytical thinker – ability to review data and interpret into high-level insights pertinent to overall digital strategy, and adjust strategy accordingly
  • Able to develop communications strategies and plans that are targeted and multi-platform
  • Strong content management skills - Understanding and passion for planning and distributing content.
  • Deep experience working within CMS platforms
  • Ability to manage digital vendor relationships
  • Strong interpersonal skills with a collaborative attitude
  • Demonstrated practice in managing multiple projects, tasks and priorities
  • Passion for emerging digital trends and technology
Working relationships
 
Internal – Works closely with Communications, Development, Conservation and Ops teams.
 
External – Works closely with platform developer, digital agency, stakeholders and suppliers.
 
Additional information
EWS-WWF is an equal opportunity employer. We welcome diversity in the workplace and offer a flexible and diverse place of employment.
 
EWS-WWF staff participate wholeheartedly in general activities and events that require the full support and participation of all staff members, whether or not the focus of any particular event or activity has any bearing on the job description and assigned project objectives and activities.
How to apply?
Interested candidates should send CV and cover letter to careers@ewswwf.ae
Only shortlisted candidates will be contacted.